Please take a moment to read our hospital policies and procedures

Pharmacy Policy

Please note according to Virginia Statutes that for us to dispense prescriptions we must have an established doctor-client-patient relationship.  In order for us to do that we MUST perform a physical exam annually on your pet to dispense medication.  Due to certain health concerns we may also require diagnostic lab work in order to dispense prescriptions as well.  This includes prescription diet foods.

In addition, due to legal restrictions as well as health and safety concerns, prescription medications can't be returned (or refunded) after they have been dispensed and left our facilities.

Vaccine Notification & Disclaimer

Vaccines are administered to our pet to produce antibodies (to build up their immunity) against certain diseases.  These vaccines are an important part of your pet’s well-being and protection.  Most pets that die during their puppy/kitten stage die due to not being properly vaccinated.  It is critical during their first few months to get this done as quickly and consistently as possible.  Puppies/Kittens do require vaccines to be bolstered every 3-4 weeks during their first few months.  Our staff will be providing you with our Recommended Vaccines, Tests and Preventatives – please be sure to read them – it provides vital recommendations for your puppies/kittens well-being and quality of life.

If your pet has passes the puppy/kitten stage they will still require their vaccines to be updated.  We will send you email and postcard reminders to let you know when they will be due so you can plan to get them updated in a timely fashion.  If you’re pet becomes overdue our staff will be doing courtesy reminder calls as well.  Any time a vaccine is introduced to your pet’s immune system it will need to be bolstered in a 3-4 wee time frame.  Please keep that in mind so your pet can be as protected as possible.  Also note at the bottom of each invoice is listed your next appointments and when your pet is due for their next round of vaccines, diagnostic testing or refill preventative medications.

We do not have staff on-site 24 hours a day/7 days per week only during our office hours listed below.    

Electronic Notifications/FaceBook

As a continued effort to "go green" we use email and text message notifications to send all medical service reminders, inclement weather updates, policy changes, appointment reminders, and any other pertinent notifications.

Should our area be experiencing inclement weather please check our FaceBook page for notifications/information.